Privacy Policy

Privacy Policy for LoveFix.app

Effective Date: September 9, 2025

LoveFix (“we,” “us,” or “our”) operates LoveFix.app (the “Service”), an AI-powered platform designed to help individuals and couples address relationship challenges through private chats, personalized insights, and shared action plans. Your privacy is our priority, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Service, including our compliance with applicable laws like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service. This policy is incorporated into our Terms and Conditions, available at [link to Terms].

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Account Registration: Email address and mobile phone number for account creation and verification.
Payment Information: Billing details (e.g., name, billing address) processed via our payment provider, RevenueCat (using Stripe). We do not store credit card details; these are securely handled by the payment provider.
User-Generated Content: Chat inputs, responses, and data entered during sessions (solo or with a partner).
Contact Information for Safety Protocols: Phone number for reaching you in case of safety concerns (e.g., harm or suicide topics detected).

1.2 Non-Personal Information

Usage Data: Device information (e.g., IP address, browser type, operating system), session activity (e.g., number of sessions, timestamps), and interactions with the Service.
Anonymized Data: Aggregated or de-identified data from chats used for quality reviews or AI improvements.

1.3 Automatically Collected Data

Cookies and Tracking: We use cookies and similar technologies for session management and analytics (e.g., to track usage patterns). You can manage cookie preferences via your browser settings.
Analytics: We may use third-party tools (e.g., Google Analytics) to collect anonymized usage statistics.

2. How We Use Your Information

We use your information to:

Provide the Service: Facilitate private chats, generate AI insights, Personal Briefs, and Common Ground plans.
Manage Accounts: Verify accounts, manage subscriptions, and process payments via RevenueCat/Stripe.
Ensure Safety: Detect and respond to harm or suicide-related content through automated guardrails. If triggered, we may contact you via phone or allow a licensed psychologist, psychiatrist, or counselor to review conversations. In urgent cases, if a licensed professional is unavailable, a team member may access the conversation.
Improve the Service: Anonymized data may be reviewed by licensed professionals or our AI team (under supervision) to enhance AI performance and ensure quality.
Communicate: Send account-related notifications, updates, or respond to inquiries via lovefixai@gmail.com.
Comply with Laws: Meet legal obligations, including data protection and export control requirements.

We do not sell your personal information. We share data only as follows:

Service Providers: With trusted third parties like RevenueCat/Stripe for payments or analytics providers for anonymized usage data. These providers are bound by strict confidentiality agreements.
Quality Reviews: Anonymized conversations may be shared with licensed psychologists, psychiatrists, or counselors for quality assurance, or with our AI team under their supervision.
Safety Protocols: In cases of harm or suicide concerns, we may review conversations and contact you. In urgent situations, any team member may access the conversation if a licensed professional is unavailable.
Legal Obligations: To comply with laws, court orders, or government requests (e.g., for safety or export controls).
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with notice and safeguards.

4. Data Security

We use bank-level encryption (e.g., AES-256) to protect your data during transmission and storage. Chats are private and not shared between partners unless explicitly joined via the partnership feature. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention and Deletion

We retain your personal information (e.g., chats, account details) as long as your account is active or as needed to provide the Service. You can request deletion of your data by contacting lovefixai@gmail.com. We will delete your data unless retention is required for legal reasons (e.g., compliance with tax laws).

Anonymized data used for AI improvements or quality reviews may be retained indefinitely but cannot be linked to you.

6. Data Export

You have the right to export your data (e.g., chat histories). If in-app export options are not yet available, you may request an export by emailing lovefixai@gmail.com, and we will provide it in a secure, structured format (e.g., JSON or PDF).

7. Your Privacy Rights

Depending on your location, you may have the following rights:

If you are in the European Union or European Economic Area, we process your data as a controller under GDPR. You have the right to:

Access: Request a copy of your data.
Rectify: Correct inaccurate data.
Erase: Request deletion of your data.
Restrict: Limit how we process your data.
Portability: Receive your data in a machine-readable format.
Object: Opt out of certain processing (e.g., analytics).
Complain: Lodge a complaint with a supervisory authority.

We process data based on consent (e.g., for account creation) or legitimate interests (e.g., service improvement, safety). For data transfers outside the EU, we use Standard Contractual Clauses. Contact our Data Protection Officer at lovefixai@gmail.com for requests.

7.2 CCPA (California Users)

If you are a California resident, you have the right to:

Know: Request details about your data we collect, use, or share.
Delete: Request deletion of your data.
Opt-Out: Opt out of data sales (we do not sell data).
Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, contact lovefixai@gmail.com.

7.3 Other Jurisdictions

You may have similar rights under local laws (e.g., Australia’s Privacy Act). Contact us to exercise these rights.

8. International Data Transfers

We operate under Delaware law and may process data in the United States or other countries. For international users, we ensure compliance with laws like GDPR through Standard Contractual Clauses or other safeguards. The Service complies with U.S. export laws and is not available in embargoed countries or to restricted parties.

9. Cookies and Tracking

We use cookies for essential functions (e.g., session management) and analytics. You can disable cookies via your browser, but this may affect functionality. We do not use cookies for targeted advertising.

10. Third-Party Services

The Service integrates with third parties like RevenueCat/Stripe for payments and potentially analytics providers. These providers have their own privacy policies, and we ensure they meet data protection standards.

11. Children’s Privacy

The Service is for users 18 and older. We do not knowingly collect data from children under 18. If we learn such data has been collected, we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

For questions, data requests, or complaints, contact us at:

Email: lovefixai@gmail.com
Data Protection Officer: Available at the above email

We aim to respond within 30 days (or sooner, as required by law).

By using LoveFix.app, you acknowledge that you have read, understood, and agree to this Privacy Policy.